Free COVID-19 Resources To Help Businesses Adapt To The New Normal
We’re pleased to have launched new survey and form templates to support the ‘test and trace’ initiative and help organisations adapt to new ways of working and recover from the impact of Covid-19. The aim of these resources is to make it as easy as possible for businesses to implement ‘test and trace’ and to better connect ... Read more
SmartSurvey Named Category Leader for Survey Software with a User Score of 92%
We’re thrilled to be recognised as a Category Leader* for the performance of our survey software, in a freshly published report from leading business software discovery platform specialists, GetApp. This latest achievement further builds on the success we’ve already had this year in winning a raft of accolades with online software review specialists including Crozdesk.com and G2 Crowd.
How Collecting Customer Complaint Feedback Can Benefit Your Organisation
The most crucial element of any organisation is its customers. Typically, the more customers you have, the more successful your business. And the best way to retain and gain more customers is to keep delivering great products and services.
Top tips for using screening questions in your survey
Screening questions (or screeners) should be placed at the beginning of your online survey to determine which respondents are a good fit to complete your survey, and those which should be immediately disqualified. There are a number of things to consider before implementing screening questions such as how it will affect your required recipient size ... Read more
5 Customer Questions That Can Deliver Real Value For Your Business
Over the last few years the importance of customer experience and satisfaction has grown significantly. Many organisations even consider it to be more important than a product and its price. With that in mind, knowing what questions to ask your customers to gain the valuable insight needed to keep their experience and satisfaction levels high ... Read more
SmartSurvey Wins Triple-Award with Leading Business Software Review Specialists
We’re delighted to have once again been recognised for our survey software’s performance and high customer satisfaction scores, with a triple–award win with Business Software and Services Review specialists G2 Crowd, scooping respective ‘Momentum Leader’, ‘High Performer–Mid-Market’ and ‘High Performer’ Spring 2020 accolades.
SmartSurvey Shortlisted for National ‘Digital SME of the Year’ Award
We’re thrilled to announce that we’ve just been shortlisted as DL100 finalists, where we will be competing to be crowned ‘Digital SME of the Year’ on 15th October. Our nomination is now open to the public vote at https://digileaders100.com/digital-sme until Friday 28th August.
SmartSurvey Shortlisted for Customer Centric Organisation Award
We’re excited to announce that we’ve been shortlisted as a finalist under the Customer Centric Organisation category for this year’s UK Business Awards, which will be judged by a panel of industry experts on 9th July.
Using Surveys to Better Understand Consumer Behaviour and Trends
With retail sales falling by a record 18.1% year on year in April and consumer confidence at its lowest point since February 2009, it will come as no surprise to hear what a torrid time it’s been for retailers, as we gradually emerge from lockdown.
SmartSurvey named ‘Champions’ in Feedback Management
We’re thrilled to have been recognised as ‘Champions’ under the ‘Feedback Management Software’ and ‘Survey & Polling Software’ of Crozdesk.com’s market radar, for the strength of our solution and continued market share growth – winning the ‘Leader’ award in both categories respectively. These latest achievements follow hot on the heels of our earlier ‘Quality Choice’ and ‘Trusted Vendor’ awards, bringing our haul of accolades with this leading business software review specialist to a total of four already this year alone.